If you have a question, chances are someone else has already asked it. The most-often asked questions are answered here.

Still have questions? Call us toll-free, 24/7: 1-800-962-7011 or send us a note here.

The Meijer Grocery Express Team wants to thank you for using our service! We look forward to serving you through Meijer Grocery Express.

It's Fast. It's Fresh. It's Easy.

Q. What is Meijer Grocery Express?
A. Meijer Grocery Express is a fast, convenient way to order groceries online and pick them up at the store.

Q. Do all stores have Grocery Express?
A. Currently, Grocery Express is located in four Meijer stores. These locations are Knapp’s Corner, in Grand Rapids, Michigan as well as Westerville, OH, St. Charles, IL, and Aurora, IL.

Cost and Payment

Q. What's the charge for ordering my groceries online?
A. $6.95 per order or $24.95 for a 30-Day Pick-up Subscription. A subscription allows unlimited pick-ups for 30 days beginning with the date of your first pick up.

Q. Are the prices on the website the same as prices in the store?
A. Website prices will always show regular store prices. But if the item is on sale, you'll be charged the sale price when you pick up your order.  Sale items will be identified with a "weekly ad item" flag.

Q. What if the price of an item changes after I place my order?
A. You'll always get the lower price. (Alcohol, tobacco, and bottle deposits are exceptions; see next question.)

Q. Okay, what are the exceptions for alcohol and tobacco?
A. By law, we have to charge the current store price for alcohol and tobacco when you pick up your order. It's unlikely, but it's possible that the price on these items could change after you place your order.

Q. What are my payment options?
A.  Meijer Credit Card, Meijer Gift Card, credit, debit, EBT Cash, and EBT Food. The Bridge card, used to process EBT Cash & EBT Food, is considered a debit card and is accepted. EBT WIC, which also appears on the Bridge Card, is not accepted. Cash is also not accepted.

Q. Why can't I pay with cash?
A. For the safety of our Customers and Team Members, we're only set up to process electronic payment.

Q. Can I pay with my Flexible Spending Account (FSA) card for eligible items?
A. No, we're not able to accept Flex Spend Account (FSA), Health Savings Account (HSA), and Health Reimbursement Account (HRA) payments for online purchases.

Q. Can I pay with WIC?
A. No, we're not able to accept WIC payments for online purchases.

Q. I'd like to pay for my order with a different credit card than I ordered with. Can I do that?
A. Yes. We just use your card to hold the order, like when you make a hotel reservation. You can use a different card at pick-up.

Q. Can I use coupons with my online grocery purchase?
A. No, we don't accept coupons for Meijer Grocery Express orders.

Q. My organization is tax exempt. Can we order online and receive our purchases tax exempt?
A. No, we're not able to process tax exempt orders for online purchases.

Q. Will I receive Meijer Community Rewards credit for purchases made through Meijer Grocery Express?
A.  Yes and No. If your Community Rewards are tied to either your Meijer MasterCard or Meijer Store Credit Card, you will receive proper Community Rewards credit. However, since we take payment wirelessly  at your vehicle, we can only provide rewards tied to these two types of credit cards.

Order Changes

Q. Can I change my order after I place it?
A. Yes. Changes can be made up to 3 hours before your pick-up time. If there's less than 3 hours before your scheduled pick-up or you are unable to change your order, please call the Grocery Express team directly at the store.

Q. Can I change my scheduled pick-up time?
A. If it's at least 3 hours before your scheduled pick-up time, and a better time for you is available, you can schedule a new time online. If there's less than 3 hours before your scheduled pick-up time or you are unable to change your pick-up time online, please call the Grocery Express team directly at the store.

Q. What do "Active Cart," "Pending Order," and "Locked Order" mean?
A. "Active Cart" means your pick-up time hasn't been reserved yet. You'll reserve your pick-up time at checkout. "Pending" means your order is in process. You can change a pending order online. "Locked" means your order is within 3 hours of your pick-up time and can't be changed online. If you are attempting to modify your order earlier than 3 hours before your pick-up window and your order is locked, please contact the Grocery Express team directly at the store to request the changes.

Q. Can I cancel my order?
A. Yes, you can cancel the entire order online up to 3 hours before your pick-up time. If you are unable to cancel your order from the website, please contact the Grocery Express team directly at the store.

Pick-up

Q. Can someone else pick up my order?
A. Yes, but they'll need to be over 18 if you ordered tobacco and over 21 if you ordered alcohol, and they must provide valid proof of age. And oh, yes, they're responsible for paying for it, too.

Q. Where do I go to pick up my order?
A. Park in the designated Grocery Express parking spots and call the number on the sign or press the Call Button near the Grocery Express door.

Q. What are the hours that pick-up is available?
A. Pick-up times are generally 11am - 7pm 7 days a week, but may vary by store. Refer to the hours as listed when choosing your pick-up location.

Q. If I select a pick-up window, do I have to be there to pick it up exactly at that time?
A. No, you just need to be there within that hour.

Q. How will I know if some of my items aren't in stock?
A. Many times, the GroceryExpress Team will call you to review out of stocks and/or substitutions in your order. Otherwise, we will review out of stocks and/or substitutions with you at your vehicle when you pick up your order.

Missing Items & Returns

Q. I didn't receive some items on my order. What do I do?
A. Please check your receipt. If the item you ordered wasn't available when we selected your order, and if you indicated that you didn't want substitutions, we've removed the item from your order and you weren't charged for it. If you were charged for an item you didn't receive, please take your receipt to the Service Desk next time you are in the store and request the item or a refund.

Q. How do I return something?
A. Returns are handled the same as items purchased in the store. Please take your receipt and the item you wish to return to the Service Desk inside the store.

About Subscriptions

Q. If I have a 30-day subscription, does it expire the first of the month or on a specific day?
A. The subscription starts the day you pick up your order and is good for 30 calendar days.

Q. If I decide on the 30-day subscription, will I be notified before it expires?
A. Each time you place an order within the subscription period, the website and confirmation emails will show the date your subscription expires.

Ordering

Q. How far in advance can I place my order?
A. You can place an order up to 7 days in advance of pick-up.

Q. Is it just grocery items that I can order online and pick-up at the store?
A. You can order Grocery and Health and Beauty Care (HBC) items. Pharmacy, general merchandise, and cosmetics products are not offered at this time. General merchandise items are available for online purchase and home delivery at Meijer.com.

Q. Is there a minimum or maximum number of items for an order?
A. There is a limit of 300 items on one order. If your order has more than 300 items, you will need to create an additional order. However, we will not charge you the second pickup fee.

Q. I have a special request for how my order is bagged. Is there a place where I can add a note?
A. Yes, there is a "Special Requests for Your Order" section during the checkout process where you can enter information for the Personal Shopper

Q. In the store, pet food isn't located in the Grocery department. Can I buy pet food at Meijer Grocery Express?
A. Some pet foods are available. Meijer Grocery Express carries dog and cat food, treats, and cat litter.

Privacy and Security

Q. Does Meijer sell or share my information?
A. No! Meijer will not sell or share your information. This site is secure and your information is safe with us. Please see our Privacy & Security Policy.

Your Account

Q. If I don't order online for a while, will my account become inactive or closed out?
A. No, there's no requirement to place orders to keep your account open.